FAQs
Below is a list of the most frequently asked questions we receive.
| 1) How do I reset my password? |
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If you've forgotten your password, go to our Forgot Password Page. Enter the email address you signed up with and the Captcha phrase shown, and hit SUBMIT. An email containing a security code will now be sent to your email. On the next screen enter the security code that was sent to your email and the answer to the security question you set up when you created your account at onepricetaxes.com, and a new password.
Note: If you enter the security code that was sent to you and get the message "the security code you entered is not valid," it means the security code has expired. Go back to the Forgot Password Page and follow the instructions to get a new security code sent to your email. If you've forgotten the answer to your security question, please email onepricehelp@onepricetaxes.com for guidance on resetting your password. |
| 2) How do I review and change my email, password, security question, or security question answer? |
| Sign in to your account and click on the "My Account" icon at the top of the page or click here. This page will allow you to review and change your email, password, and security question/answer. |
| 3) How do I import data? (Data can be imported from Shoeboxed, or prior year returns filed with OnePriceTaxes or TurboTax) |
| Sign in to your account, and click on the Basic Info tab on the OnePriceTaxes site, then select Import and select the type of information you'd like to import and follow the instructions accordingly. |
| 4) I made an error on my return, but it's already been e-filed. Can I make changes to my return after it's been e-filed? |
| Changes cannot be made to a return once it has been e-filed and accepted by the IRS. In the event that there was an error on your e-filed return, you will need to file an amended return by completing IRS Form 1040X and mailing it to the IRS with supporting documentation as required. The IRS does not support electronic preparation of Form 1040X at this time. |
| 4) How do I view and print my return from previous years filed with One Price Taxes? How do I print out a copy of my current year return that has been e-filed? |
| To access prior year returns and/or a current year return that has already been filed, users should sign into One Price Taxes and go to their account, by either clicking on the "My Account" icon at the top of the page, or by clicking on this link: My Account. Click on the "Downloads" link and your available returns will be listed. Simply click on the return you'd like to print and/or save. |
| 4) I live in one state but work in another (have state income in more than one state). Can I file state taxes in a state other than where I live with your system? |
| Unfortunately, One Price Taxes does not support multi-state income at this time. We apologize for any inconvenience this may cause. |
What is Previous Year Adjusted Gross Income?
What is a PIN Number?
When will I get my Refund?
How do File a Tax Extension?
What is the Extension Deadline?
How can I Increase my Tax Refund?
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